knit/lab/shopping

Conditions of Use
Payments
Payments are processed through PayPal. If you do not have a PayPal account, you do not need to sign up for a PayPal account and can pay using Visa, MasterCard, American Express or Discover.

Downloads & Charts
All knit/lab charts are available for download immediately after purchase using the Buy Now buttons. After you have successfully completed your PayPal payment, you will be redirected from the PayPal Payment Confirmation page to the knit/lab download page, from where you can download the chart. The download page will remain accessible for 24 hours and you are advised to bookmark it, should you wish to return to download the chart later. In the unlikely event that you are not automatically redirected to the download page, clicking on the Return to Merchant link on the PayPal Payment Confirmation page will take you there. Should you lose the link to the download page or should you have any difficulty downloading the file, please immediately email knit/lab quoting your PayPal Transaction ID and email address and the chart will be emailed to you.

The charts are provided in PDF format and can be read and printed with a suitable PDF reader such as Adobe Reader, which can be downloaded for free here or by clicking on the Get Adobe Reader button at the bottom of this page.

There is also an option to download the charts as zip archives containing the PDF files, using the alternate link provided on the knit/lab download page.

Each chart has a cover page with full color pictures, followed by the chart itself (including all instructions) in black and white on the subsequent page(s). All pages will print at good quality on either a color or black and white desktop printer.

Charts purchased from knit/lab are non-refundable. We do not accept returns of charts which have been retrieved via download or delivered by email.

Gift Certificates
Gift certificates are provided through PayPal and can only be used for knit/lab purchases. They can used for a single purchase or for multiple purchases over time.

Recipient Cancellations: Gift certificate recipients can cancel their gift certificate within 60 days of the purchase date and have funds refunded to the purchaser.

Refunds: Refunds on gift certificates that were purchased using a credit/debit card will have the face value credited to that credit/debit card. Refunds on gift certificates that were not purchased using a credit/debit card will be placed into the purchaser's PayPal account.

Expiration: Gift certificates do not have an expiration date.

The full terms and conditions applicable to gift certificates can be viewed prior to purchase using the link on the PayPal purchase page.

Legal
All charts purchased from knit/lab are subject to copyright. By purchasing a chart from knit/lab, you are granted a limited license to download the related PDF file to a single personal computer and to print a hard copy of each chart, solely for your personal and non-commercial use. You may not email the chart or otherwise share it with anyone else. Any other use, including commercial reproduction, modification, using the chart in any way as the basis for another chart or pattern, distribution, transmission or republication by electronic or any other means without prior written permission from knit/lab, is strictly prohibited and is a violation of copyright and intellectual property rights. You are not permitted to produce items created from these charts for commercial purposes or for sale, without prior written permission from knit/lab.

Any requests to grant alternative licenses are welcome and will be considered, so if you would like to use the charts for any commercial or other non-personal use, please contact knit/lab.